Answers to common questions.

Clear information about rationing, bills, connections and the water service around Mwingi.

Need to know

Answers, without the runaround.

Why is there water rationing?

Demand for water (~5,000 m3/day) far exceeds average production (~2,160 m3/day) at Kiambere Treatment Works, so we ration to distribute available supply as fairly as possible.

Why is my meter disconnected instead of the connection at the Tee?

Is my meter deposit refundable?

Why do deposit amounts differ between customers?

Why block tariffs instead of a flat rate?

Why do some pipeline extensions have unreliable supply?

Does KIMWASCO build new infrastructure?