1. Why is there water rationing?

Water is rationed because the demand far exceeds production at the Kiambere T/Works. On average we produce 2160M3 per day against an estimated demand of 5000M3 per day

  1. Why disconnect meter instead of disconnecting from the Tee?

We disconnect water from the Tee only when the customer is found to have illegal connection or fails to pay 2 weeks after meter is disconnected, in which case re-connection fee increases from 500/= to 1000/=

  1. Will my meter Deposit fee be refunded?

We do not refund meter deposit because it has already been used. However, we release the meter to the owner if he closes account with us and has no debt.

  1. Why different water deposits?

Different categories of water consumers are required to pay different deposits based on their consumption rate.

  1. Why not bill per unit consumption rather than have block tariffs?

The water tariffs are approved by the Water Services Regulatory Board (WASREB). The block tariffs are intended to categorize consumers according to consumption rate so that big consumers pay higher rates while small consumers pay the base line tariff of 530/= for consumption rate   6M3.

  1. Why do some pipeline extensions have infrequent water supply?

Some pipeline extensions were done without involvement of KIMWASCO for technical guidance. The funding agents just liaised with beneficiary communities and engaged contractors to construct the pipelines. Occasionally we find the quality of materials and workmanship not meeting the required standards and in some cases storage tanks are not provided, hence the challenge of maintaining steady water supply.

  1. Does KIMWASCO develop the infrastructure?

Normally, KIMWASCO does not develop the infrastructure because its mandate is only to supply and distribute potable water and facilitate access to basic sanitation. However, we support infrastructure development by writing proposals for funding and helping communities to implement funded projects.